For the Disabled

Dear passengers! In order to facilitate the sale of electronic tickets for seats and berths for the disabled on long-distance and high-speed trains through its corporate web portal, Russian Railways has begun registering persons with disabilities who use wheelchairs at its Mobility Assistance Centre.

For further information call 8-800-510-11-11

Registration procedure

Passengers can register at the Mobility Assistance Centre of Russian Railways by contacting a ticket office or by sending their documents by e-mail to info@rzd.ru.

When registering at a ticket office, passengers must provide their Individual Rehabilitation or Habilitation Programme. Providing there is evidence of the need to use a wheelchair, the ticket office will give passengers a form so they can register at the Mobility Assistance Centre of Russian Railways.

The completed application form is then submitted to the ticket office.

Registration at a ticket office is only possible for Russian citizens.

When registering at the e-mail address info@rzd.ru

Passengers should send the completed registration form and their Individual Rehabilitation or Habilitation Programme for the Disabled to the above email address. Foreign nationals must also send a document confirming the need to use a wheelchair.

The form can be downloaded here:

иконка doc Mobility Assistance Centre of Russian Railways registration form for disabled passengers (foreign citizens) using wheelchairs

Form for Russian citizens is available on the Russian version of the site.

The Mobility Assistance Centre of Russian Railways Blank can send passengers on request the appropriate registration forms by e-mail.

The form can be filled in electronically on your computer and printed out, or filled in by passengers themselves (by hand) in BLOCK CAPITALS and completing all required fields as marked with *.

The completed registration form with the passenger's certified personal signature should be sent to the email address info@rzd.ru as a scanned document or photograph, together with the passenger's Individual Rehabilitation or Habilitation Programme for the Disabled. Foreign nationals should submit an appropriate document confirming the need to use to a wheelchair.

The passenger's Individual Rehabilitation or Habilitation Programme for the Disabled should be forwarded in the form of an electronic document (completed in accordance with the Order of the Ministry of Labour of the Russian Federation dated 31.07.2015 № 528н), or as a scanned or photographed copy of the document. It is acceptable to send a copy of the first page, the page with the indication of the technical means of rehabilitation provided to the disabled person and the need to assist a disabled person who needs to use a wheelchair, as well as a page with the signature of the head of Medical and Social Expert Office).

The document confirming the need to use a wheelchair for foreign nationals should be submitted in the form of a scanned or photographed copy of the document in English or Russian.

The registration deadline at the Mobility Assistance Centre of Russian Railways is no more than 2 days when submitting the documents by e-mail and no more than 4 days when presenting the documents at a ticket office.

The Mobility Assistance Centre of Russian Railways then sends the passenger a notification of the registration to the contact details provided on the registration form.

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