Offer

Public Offer on the Procedure for Conclusion of Voluntary Accident Insurance Agreements Covering Railway Passengers where the Insurance Policy is concluded by means of the Web Portal of the Insurance Agent

This Public Offer (hereinafter, the "Offer") is addressed to the public at large and represents an offer made by Public Joint Stock Company Insurance Company "Rosgosstrakh" (hereinafter, the "Insurer") to conclude a voluntary accident insurance agreement covering railway passengers and effective for the period of a trip in accordance with the issued electronic travel document (hereinafter, the "e-ticket") (hereinafter referred to as the "Insurance Agreement" ("Insurance Policy")), subject to the conditions set forth in Passenger Insurance Rules No. 215 dd. May 30, 2016 in the version, valid on the date of the offer (the "Insurer’s Insurance Rules").

It is a voluntary insurance and you are entitled (but not obliged) to conclude the Insurance Agreement (Insurance Policy) and to pay the insurance premium. You are not obliged to enter into the Insurance Agreement (Insurance Policy) to be able to purchase an e-ticket.

The license is issued by the Central Bank of the Russian Federation (Bank of Russia), series SL No. 0001 dd. June 06, 2018 (the unlimited term License).

Pursuant to Article 438 of the Civil Code of the Russian Federation, an individual is deemed to have expressed his/her unconditional acceptance of this Offer by ticking the box ("☑") on the relevant page with the following statement: "I hereby confirm that I have read and understood the regulations and peculiarities of making an order, payment therefor, issue and re-issue of a travel document (ticket), return of the unused travel document (ticket) ordered via the Internet. I also confirm that I have read and understood the Insurance Rules in relation to the issued Insurance Policy as well as the terms of the Offer." This statement is posted on the web-portal of JSCo "RZD" (http://www.rzd.ru) and paying the premium under the Insurance Agreement (Insurance Policy) If an individual performs the above mentioned actions, he/she is deemed to have accepted any and all terms hereof as well as the terms of the Insurance Agreement (Insurance Policy), Insurer’s Insurance Rules and to have concluded the Insurance Agreement (Insurance Policy) in writing.

As a user of the web-portal of JSCo "RZD" and the prospective Policyholder, you confirm your legal right and competence and your financial viability, and also acknowledge the responsibility for the obligations imposed on you as a result of accepting this Offer.

The following actions, in aggregate, shall be recognised as filing an application for insurance: entering the personal data of the persons to be insured under the Insurance Agreement (Insurance Policy) on the web-portal of JSCo "RZD"; ticking the relevant box ("☑") near the following statement: "I hereby confirm that I have read and understood the regulations and peculiarities of making an order, payment therefor, issue and re-issue of a travel document (ticket), return of the unused travel document (ticket) ordered via the Internet. I also confirm that I have read and understood the Insurance Rules, Terms and Conditions in relation to the issued Insurance Policy as well as the terms of the Offer." By entering such data and ticking the relevant box the prospective Policyholder expresses his/her consent and consent of the insured persons with/to:

  • the terms of the Public Offer;
  • the Insurer’s Insurance Rules, Terms and Conditions;
  • the personal data specified by the Policyholder when drafting an e-ticket being processed by the Insurer and the representative thereof, i.e. Joint Stock Company "Federal Passenger Company", including the collection, classification, accumulation, storage, refinement, usage, anonymization, blocking, elimination (without any notice thereof) of such data, using any computer-aided method or otherwise, for the purpose of carrying out the insurance; the relevant consent is provided for 5 years; and also he/she grants the consent to the transfer of such data to any third parties for the purpose of execution of the Insurance Agreement (Insurance Policy) and the internal document management.

The consent may be withdrawn (in full or in part) by the relevant free-form application sent by the Policyholder (Insured) to the Insurer to the address: 7, Kievskaya St., GSP-1, Moscow-59, the Russian Federation, 119991. The Insurer undertakes to ensure the integrity and non-disclosure of the personal data of the Policyholder and of the other individuals specified in the Insurance Agreement in accordance with the requirements of Federal Law No. 152-FZ "On Personal Data" dd. July 27, 2006.

Public Offer Terms and Conditions

1. Principal Terms

"Insurer" shall mean Public Joint Stock Company Insurance Company "Rosgosstrakh" (hereinafter, PJSC IC "Rosgosstrakh"), a company that carries out the insurance activities in accordance with the Russian Federation laws and under license series SL No. 0001 issued by the Central Bank of the Russian Federation (Bank of Russia) on June 6, 2018 (the unlimited term License).

" Policyholder" shall mean an individual having legal capacity who entered into the Insurance Agreement with the Insurer in relation to the electronic travel document (ticket), for his/her own benefit or for the benefit of any third parties (the Insured).

The Policyholder who concluded the Insurance Agreement (Insurance Policy) in order to insure his/her own property interests shall be considered the Insured.

"Insured" shall mean an individual specified in the Insurance Policy who travels by rail as a passenger under an electronic travel document (ticket) and whose life and health are insured under the Insurance Agreement.

"Insurance Agreement" ("Insurance Policy") shall mean a document confirming that the Policyholder and the Insurer concluded a voluntary accident insurance agreement covering railway passengers and effective for the period of a trip in the railway transport according to the issued e-ticket pursuant to the procedure provided for in this Offer and the Insurer’s Insurance Rules.

"Parties to the Insurance Agreement (Insurance Policy)" shall mean the Policyholder and the Insurer entering into the Insurance Agreement (Insurance Policy).

1.1 The Beneficiary hereunder shall be the Insured in whose favor the Insurance Agreement (Insurance Policy) was concluded and who is entitled to the insurance compensation, except for minors in relation to which their legal representatives – parents or guardians – act as Beneficiaries.

In case of death of the Insured, heirs of the Policyholder (Insured) shall be deemed to be a recipient of the insurance compensation.

1.2 In case of death of the minor Insured, the Beneficiaries shall be lawful heirs of the minor Insured. To receive the insurance compensation related to the insured event with a minor, the Beneficiaries shall additionally provide the Insurer with the minor’s Birth Certificate confirming their parental rights, or the Guardianship Certificate confirming the rights of the minor’s guardian. The covered risk shall be a probable event which is likely to occur accidentally and which occurrence is insured. The insured event shall be the event described as a covered risk, which actually occurred.

1.3 The insured event shall be an event provided for in the insurance agreement, which actually occurred and upon the occurrence of which the Insurer is obliged to pay the insurance compensation to the Insured (Beneficiary).

1.4 The Insurer’s Insurance Rules are accessible on the Insurer’s website by clicking this link.

1.5 The amount of coverage under the Insurance Agreement (Insurance Policy) shall be RUB 1,500,000 (One million five hundred thousand) in case of paying the insurance premium of RUB 150 (One hundred fifty).

1.6 Other terms and conditions of the Insurance Agreement (Insurance Policy) are determined by the Insurer’s Insurance Rules.

1.7 JSC "FPC", the Insurer’s representative, shall, on written request made by the Policyholder (Insured) in any form and sent to the address: Moscow, ul. Mashi Poryvaevoy, 34, provide the information set forth in Article 8.5 of the Russian Federation Law No. 4015 1 "On Organization of Insurance in the Russian Federation" (dated November 27, 1992).

2. Execution, Entry into Force, Termination and Payment of the Insurance Agreement (Insurance Policy)

2.1 Procedure for Execution and Entry into Force of the Insurance Agreement (Insurance Policy)

2.1.1 The mark "☑" in the line "Issuing the Insurance Policy" on the web-portal of JSCo "RZD" shall be considered a Request for the conclusion of the Insurance Agreement (Insurance Policy).

2.1.2 The Insurance Agreement (Insurance Policy) shall be drafted based on the data entered by the Policyholder on the web-portal of JSCo "RZD" and shall be made available in the Personal Account of the Policyholder on the web-portal of JSCo "RZD".

2.1.3 The Parties to the Insurance Agreement (Insurance Policy) confirm their consent to the fact that receipt of the premium by the Insurer or its representative (including Joint Stock Company "Federal Passenger Company") under the concluded Insurance Agreement (Insurance Policy), on the one hand, and signing of the Insurance Agreement (Insurance Policy) by the Insurer using a facsimile signature of the Insurer’s authorized representative and the seal of the Insurer, on the other hand, shall be considered as due conclusion of the Insurance Agreement (Insurance Policy).

And in such case the Insurer and the Policyholder undertake to draft a hard copy of the Insurance Agreement (Insurance Policy) if and when required.

2.1.4 The Parties confirm their consent to the fact that posting the Insurance Policy in the Policyholder’s Personal Account on the web-portal of JSCo "RZD" shall be considered as due delivery of the Insurance Agreement (Insurance Policy) to the Policyholder. The payment of the premium by the Policyholder in accordance with the terms of the concluded Insurance Agreement (Insurance Policy) shall also be regarded as the confirmation of the Policyholder’s consent to the receipt of the Insurance Agreement (Insurance Policy) pursuant to the specified procedure as well as his/her acceptance of the terms of the Insurance Agreement (Insurance Policy) and this Offer.

On written request of the Policyholder (Insured), the Insurer shall, within 30 business days following receipt of the written request, deliver the Insurance Agreement (Insurance Policy) signed by the original signature of the Insurer’s authorized representative and appendices thereto at the location of the Insurer at the address specified in paragraph 3 of this Offer.

The Policyholder may be provided with a duplicate of the lost Insurance Policy signed by the original signature of the Insurer’s representative in the same way.

2.1.5 The Policyholder declaring that he/she enters into the Insurance Agreement(s) (Insurance Policy(-ies)) acts on behalf of all the specified Insured, and therefore all the Insured and the Beneficiaries shall be considered aware of the terms and conditions of the Insurance Agreement (Insurance Policy), the Insurer’s Insurance Rules and the terms and conditions of this Offer.

2.1.6 The Insurance Agreement (Insurance Policy) shall be deemed concluded on the day when the Policyholder pays the specified amount of the premium, and shall be valid during the term set forth in the Insurer’s Insurance Rules. The coverage under the Insurance Agreement (Insurance Policy) shall be effective pursuant to the procedure and during the term established by the Insurer’s Insurance Rules.

2.2 Payment Procedure.

2.2.1 Payment for the Insurance Agreement (Insurance Policy) shall be made by wire transfer in accordance with Article 3 of Federal Law No. 161-FZ "On National Payment System" dd. June 27, 2011 (as amended on December 29, 2014) using Visa, Visa Electron, MasterCard, Maestro bank cards issued by international payment systems Visa International and MasterCard International. Payment by bank card is made after order verification and confirmation by routing to the payment gateway of the bank VTB24 (PJSC). The Policyholder will have 10 minutes to pay and enter the bank card details. If the specified time period expires, the Insurance Policy will be cancelled.

When paying for the order, the following bank card details must be entered: first name and surname of the bank card holder, the card number, card expiry date and the card’s three-digit code (CVV2 or CVC2). To get details on the peculiarities of payment via the Internet using the bank card of the Policyholder as well as to get the reasons for any refusal to accept payments made by the Policyholder, please, contact the Help Desk of the Policyholder’s bank.

The security of the payment procedure is ensured by SSL, a protocol for encrypting traffic sent over the Internet.

Peculiarities of Payments Made Using Visa Electron and Maestro:

Dear Policyholders, please make sure that your card has the CVV2 (CVC2) code on its back side. To the Attention of holders of cards issued by foreign banks! In accordance with the requirements of international payment systems, in order to improve security when making payments, 3D Secure/Secure Code technology (a special technology for making secure payments on the Internet) is used. If your bank does not have the appropriate certificate for using this technology, you may not be able to make your payment. If your payment is rejected, please contact customer support at the bank that issued your card.

In accordance with the requirements of 3D Secure/Secure Code technology, when paying for the order, the Issuing Bank may require the Cardholder to undergo additional identification. The need for additional identification and how it is obtained are determined solely by the Issuing Bank. For more information about the identification procedure, Card Holders should contact customer support at the bank that issued the card.

If due to some reasons you did not receive a number of the order or the Insurance Agreement (Insurance Policy) or a confirmation of the successful order generation, before trying to make a new order, please check the "My Orders" section and make sure that the order was not generated.

In case of any issues related to the debiting of funds when making payments for the Insurance Agreement (Insurance Policy), please contact VTB 24 (PJSC) by dialing 8-800-100-24-24, and also contact the issuing bank which issued the card you hold.

2.3 Early Termination of the Insurance Agreement (Insurance Policy) Initiated by the Policyholder. Refund of the Premium Amount

2.3.1 The Policyholder shall be entitled to early terminate the Insurance Agreement (Insurance Policy) at his/her own discretion within 14 working days after purchase, with or without of the cancellation of the e-ticket, but not later than one (1) hour before the departure of the domestic train and not later than six (6) hours before the departure of the international train specified in the e-ticket related with the concluded Insurance Agreement (Insurance Policy). In case the Policyholder cancels the e-ticket issued using the web-portal of JSCo "RZD" before the beginning of a trip in accordance with the time limits stated above (return of the e-ticket), the Insurance Agreement (Insurance Policy) shall be terminated and the full amount of the premium shall be refunded since after its entry into force there is no possibility of occurrence of the insured event and no existence of the covered risk for the reasons other than the insured event. In this case, the Parties will not conclude any additional documents; the termination of the contract of carriage shall serve as a ground for the termination of the Insurance Agreement (Insurance Policy). The amount of the premium refunded upon the termination of the Insurance Agreement (Insurance Policy) and cancellation of the e-ticket using the web-portal of JSCo "RZD" shall be credited to the account of the bank card used to pay the premium.

The premium subject to refund due to the early termination of the Insurance Agreement (Insurance Policy) shall be credited in full to the account of the bank card used to make payment in relation to the Insurance Agreement (Insurance Policy) within the term established by the regulations of the payment systems (i.e. 7 to 30 calendar days starting from the date of applying for a refund in the Personal Account). The funds subject to refund shall be credited to the account of the bank card used to pay for the e-ticket and the Insurance Agreement (Insurance Policy) in several tranches.

In case of any issues related to the crediting of funds subject to the refund, please contact VTB 24 (PJSC) by dialing 8-800-100-24-24, and also contact the issuing bank which issued the card you hold.

2.3.2 The Insurance Agreement (Insurance Policy) may be terminated in case of returning an e-ticket to the booking offices of JSC "FPC" or without cancelling the trip only at the Insurer’s offices upon a written application of the Policyholder (Insured). The cases of and the procedure for return of the insurance premium shall be determined by the Insurer’s Insurance Rules.

3. Details of the Insurer

Legal address: 3, Parkovaya St., Lyubertsy, the Moscow Region, 140002.

Correspondence address: 7,Kievskaya St., GSP-1, Moscow-59, the Russian Federation, 119991.

OGRN (Principal State Registration Number) 1027739049689, INN (Taxpayer Identification Number) 7707067683, KPP (Tax Registration Reason Code) 502701001 / 997950001

Bank details:

  • acc. 40701810294000001726
  • BIC (Bank Identification Code) 044525297

Bank: PJSC "FG-Otkritie", Moscow

 

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