The Mobility Assistance Centre of OJSC Russian Railways registers disabled people in wheelchairs for the purposed of booking electronic tickets for seats/berths for persons with disabilities on long-distance and high-speed trains.
Telephone for information: 8 (800) 775-00-00, Extension 1 (in tone mode).
To register, passengers need to attach a file:
IPRA (Individual Programme Of Rehabilitation And Habilitation (Adaptation)) in the form of an electronic document (drawn up in accordance with Order No. 528n issued by the Ministry of Labour of the Russian Federation on 31 July 2015) or a scanned (photographed) copy (it is sufficient to provide a copy of the first page, the pages indicating the technical means of rehabilitation provided to the disabled person and the pages with information for the need to provide assistance to the disabled person in a wheelchair, as well as a page with the signature of the head of the medical and social expert bureau).
Foreign citizens should present a document in the form of a scanned or photographed copy in Russian or English which confirms the need to use a wheelchair for mobility.
The documents are considered in no more than 2 days. Employees of the Mobility Assistance Centre at OJSC Russian Railways will inform passengers about the registration on the contact details indicated on the questionnaire.