Our website offers a service for the issuance and payment of an electronic miscellaneous charges receipt "ticket for the services involving the transportation by road" (the "entire ticket") commission-free for an individual person using his/her bank card.
By purchasing the "entire ticket" on our website, you agree to all the terms and conditions listed below.
As a user of the website, you acknowledge your legal right and competence and your financial viability, and are also aware of the responsibility for the obligations imposed on you as a result of accepting hereof.
If the user does not accept the terms and conditions of this offer, s/he is not allowed to book and pay for a travel document and a ticket.
This offer contains all the essential terms and conditions covering the sale of a travel document and a ticket, boarding and travelling by rail and by road.
- Rules for booking a travel document and a ticket on the website
The "entire ticket" can be booked not later than 1 hour before the train departure from the passenger’s boarding station and not later than 24 hours before the beginning of transportation by transport.
Before booking your e-ticket and "entire ticket", you must either undergo authentication on the website or register. You should remember your personal password in order to view information about your orders. Personal password is a confidential information.
When placing an "entire ticket" purchase order, details of the proposed journey and personal data of each passenger must be entered in the relevant fields. The user making the order bears full responsibility for entering the correct travel details and personal data of each passenger.
The period for booking a ticket for the services involving the arrangement of road transportation starts 90 days before the beginning of transportation by rail and ends 24 hours before the time of the bus departure.
"Entire tickets" are issued at adult fares as well as free of charge to children aged up to 5 years. The child’s age is that on the first day of the trip.
To book a free of charge travel document on the website in direct mixed traffic for children under the age of 5 years, the information on personal data of the child under the age of 5 years should be indicated in the order after personal data of the adult passenger both for rail travel of children under the age of 5 years free of charge without occupying a seat and at child fare with occupying a seat.
The travel of children aged under 5 years is issued on a separate form.
No more than 4 "entire tickets" showing the personal data of 4 passengers can be issued on one order.
Placing orders and obtaining an "entire ticket" cannot be done when the Express system is down for technical reasons between 3:30 a.m. and 4:00 a.m. Moscow time.
- Entering passenger data
Please fill in carefully the details of all the passengers on the order. Check once again that the information you entered is correct before beginning the payment procedure.
The passenger’s personal data must comply with the data specified in his/her identity document. If the personal data in the document is given in two languages (using Russian and Latin alphabet), information must be entered in Russian when filling in orders.
When booking e-tickets, a birth certificate can be used only for the Russian Federation citizens under 14 years of age.
In case of an error in the personal data of the passengers or their identity documents, you must enter the corrected information before payment.
The person making the order bears full responsibility for entering the correct travel details and personal data of each passenger.
Please be aware that in the event of an error when entering the identity document numbers or other personal data, the passenger will be unable to travel by rail and by road.
- Paying for an "entire ticket"
Paying for an "entire ticket" can be made using Visa, Visa Electron, MasterCard, Maestro bank cards issued by international payment systems Visa International and MasterCard International as well as a bank card issued by Mir, a national payment system. Payment by bank card is made after order verification and confirmation by routing to the payment gateway of the bank VTB (PJSC). You will have 12 minutes to make the order payment and enter your bank card details. If you exceed this set time, your order will be cancelled.
When paying for the order, the following bank card details must be entered: first name and surname of the bank card holder, the card number, card expiry date and the card’s three-digit code (CVV2 or CVC2). For details of online payments using your bank card, or reasons why your payment has been rejected, please first of all contact your bank’s support service.
The security of the payment procedure is ensured by SSL, a protocol for encrypting traffic sent over the Internet.
Features of payment by Visa Electron and Maestro:
Make sure that your card has the CVV2 (CVC2) code on the reverse side of the bank card.
For the Attention of holders of cards issued by foreign banks! In accordance with the requirements of international payment systems, in order to improve security when making payments, 3D Secure/Secure Code technology (a special technology for making secure payments on the Internet) is used. If your bank does not have the appropriate certificate for using this technology, you may not be able to make your payment. If your payment is rejected, please contact customer support at the bank that issued your card.
In accordance with the requirements of 3D Secure/Secure Code technology, when paying for the order, the Issuing Bank may require the Cardholder to undergo additional identification. The need for additional identification and how it is obtained are determined solely by the Issuing Bank. For more information about the identification procedure, Card Holders should contact customer support at the bank that issued the card.
If for some reason you have not received a confirmation that your order has been accepted, go to "My Orders" before making a repeat order and ensure that the order was in fact not processed.
In the event of any disputes about the debiting of funds when paying for e-tickets, you should contact the bank which issued your card (the phone number is given on the reverse side of your card). VTB24 (PJSC) is an acquirer bank (it provides services involving transactions made using payment cards), phone +7-800-100-24-24.
- Obtaining an "entire ticket"
After paying for your "entire ticket", an electronic miscellaneous charges receipt "ticket for the services involving the transportation by road" is generated, which lists the number of ticket and the number of receipt (14 digits).
Be sure to print out the electronic miscellaneous charges receipt for boarding a bus and a ferry.
The user who is booking an "entire ticket" acts on behalf of all passengers on the order, for which reason all passengers on the order are deemed to be informed of the conditions of boarding and travel by rail and by road.
- Passenger boarding
Attention! The transportation by road and by sea is organized by Autonomous Nonprofit Organization "Unified Transport Directorate".
When boarding the automobile transport, passengers should produce the identity document on the basis of which the electronic miscellaneous charges receipt is acquired and the electronic miscellaneous charges receipt in hard copy.
The "entire ticket" cannot be transferred to other persons. The "entire ticket" resales are not allowed.
Children under 5 years can travel by rail without occupying a seat and by road with occupying a separate seat.
Carriage of passengers is carried out in accordance with the Conditions of provision of services involving the arrangement of road transportation to the territory of the Crimean Federal District and back.
6.1 Refunds on unused travel document and ticket:
Unused travel documents and tickets can be returned:
- on the website of JSCo "RZD";
- at the booking office.
Attention! An unused "entire ticket" can be returned not later than 1 hour before the train departure and not later than 12 hours before the beginning of transportation by road.
Both the entire order and a particular travel document and ticket of the order may be returned.
Unused "entire tickets" can be returned at a booking office which carries out the return of tickets in the territory of the Russian Federation on presentation of the electronic miscellaneous charges receipt and the identity document which number is shown on the "entire ticket" within the deadlines set for their return.
Passengers are entitled to return unused "entire tickets" to a booking office within 5 days from the time of the train departure or the beginning of transportation by road, as specified in the "entire ticket", due to illness or accident, provided that they present supporting documents, using the complaint procedure.
If an unused "entire ticket" is returned within a prescribed period, the return charge is deducted (for each seat).
Refunds for unused "entire tickets" can be made only in the territory of the Russian Federation.
Refunds of unused "entire tickets" are credited to the bank card used to pay for the ticket within the periods specified by the rules of the payment systems (from 7 to 30 calendar days from the time the passenger requests a refund).
ATTENTION! To settle claims for refunds related to returned unused travel documents and tickets which have not been credited to your bank card, you should send a claim in writing to the bank which issued your card.
ATTENTION! In case an unused free of charge "entire ticket" booked for children under 5 is returned, no return fee is charged.
Our website does not provide for:
- reservation of seats without paying the fare;
- booking "entire tickets" for categories of citizens entitled to discounts.