For the Disabled
Dear passengers! In order to facilitate the sale of electronic tickets for seats and berths for the disabled on long-distance and high-speed trains through its corporate web portal, Russian Railways has begun registering persons with disabilities who use wheelchairs at its Mobility Assistance Centre.
To organize the sale of e-tickets for places for disabled people in long-distance trains and high-speed trains, the mobility assistance Center of JSC "Russian Railways" begins registration of disabled people moving in a wheelchair.
For further information call 8 (800) 775-00-00 ext. 1 (in tone mode)
When registering at the ticket office, you must provide an "Individual program of rehabilitation or habilitation of a disabled person." If there is information in it about the need to use a wheelchair for movement, the cashier will offer you to fill out a questionnaire for registration at the mobility assistance Center of JSC "Russian Railways".
The completed application form is then submitted to the ticket office.
Registration at a ticket office is only possible for Russian citizens.
When registering at the e-mail address email@example.com
To the above email address it is necessary to send the filled in questionnaire and "the Individual program of rehabilitation or habilitation of the disabled person", and for foreign citizens – the document confirming need of use for movement of a wheelchair, and its translation.
The form can be downloaded here:
Form for Russian citizens is available on the Russian version of the site.
The Mobility Assistance Centre of Russian Railways Blank can send passengers on request the appropriate registration forms by e-mail.
The form can be filled in electronically on your computer and printed out, or filled in by passengers themselves (by hand) in BLOCK CAPITALS and completing all required fields as marked with *.
The completed application form, certified by a personal signature, must be sent to the e-mail address firstname.lastname@example.org as a scanned or photographed document. The questionnaire should be accompanied by an "Individual program of rehabilitation or habilitation of a disabled person"; for foreign citizens – another document confirming the need to use a wheelchair for movement.
"The individual program of rehabilitation or habilitation of the disabled person" goes in the form of the electronic document (issued according to the order of Ministry of labor of the Russian Federation of 31.07.2015 No. 528n) or the scanned (photographed) copy of the document (the copy of the first page, pages with indication of the technical means of rehabilitation provided to the disabled person, pages with information on need of assistance to the disabled person moving in a wheelchair, and also pages with the signature of the head of Bureau of medical and social examination).
The document confirming the need to use a wheelchair for foreign nationals should be submitted in the form of a scanned or photographed copy of the document in English or Russian.
The registration deadline at the Mobility Assistance Centre of Russian Railways is no more than 2 days when submitting the documents by e-mail and no more than 4 days when presenting the documents at a ticket office.
Foreign citizens travelling in wheelchairs can apply for electronic tickets for seats/berths for disabled people remotely, with deferred payment, through the Mobility Assistance Centre at Russian Railways.
Applications can be made by completing the relevant form and sending it, along with an appropriate document confirming the need to use a wheelchair, to the email address email@example.com. The document should be sent as a scanned or photographed copy in Russian or English.
The application deadline is at least 2 days before the departure of the train from the first station of the route. Deferred payment is valid for 24 hours.